Privacy Policy

HP Mortgages is committed to protecting your personal data and your privacy. This privacy policy outlines how we collect, use, and protect the information you provide to us.

1. Who We Are

HP Mortgages (“we”, “us”, “our”) is a mortgage advisory business. We are the data controller responsible for your personal information. If you have any questions, you can contact us at:

• Email: jenny@hp-mortgages.co.uk

• Phone: 01615 0430823

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details (e.g., name, address, phone number, email)

• Financial information (e.g., income, expenditure, credit history)

• Identification documents (e.g., passport or driving licence for ID checks)

• Employment information

• Mortgage and insurance preferences

We only collect the data that is necessary to provide you with suitable mortgage advice and related services.

3. How We Use Your Information

We use your information to:

• Provide mortgage and protection advice

• Submit applications to lenders and product providers

• Verify your identity and conduct necessary checks

• Comply with legal and regulatory obligations

• Contact you with updates or changes to our services (only with your consent)

4. Sharing Your Information

We may share your data with:

• Mortgage lenders and insurance providers

• Credit reference agencies

• Our compliance and administration support providers

• Regulators and legal authorities where required

We will never sell your personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases to process your personal data:

• Consent – where you have given us permission

• Contract – where processing is necessary for a contract we have with you

• Legal obligation – to comply with legal requirements

• Legitimate interest – to run our business and provide you with services

6. How We Store Your Data

Your information is securely stored on encrypted systems. We retain your data only for as long as necessary to fulfil our legal and regulatory obligations, which is usually for at least 6 years after our relationship ends.

7. Your Rights

You have rights under the UK GDPR, including:

• The right to access your data

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data (in certain circumstances)

• The right to object to or restrict processing

• The right to data portability

To exercise these rights, please contact us using the details provided.

8. Cookies

If our website uses cookies, these are only used to improve your experience and for basic analytics. You can control cookie preferences through your browser settings.

9. Complaints

If you’re unhappy with how we handle your data, please contact us first. If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.